Get Started

Tailor-Made Itineraries

Tour & Cruise Itineraries

FIT Package Itineraries

Role Guides

Kaptio Admin

Supplier Contracting

Product Design/Build

Product Content

Training Manager

Data Experts

Developers

Kaptio Platform Architecture

Architecture Overview

Development Guidelines

Functional Decomposition

Platform FAQ

New to Salesforce?

Security & Compliance

Manage your Environments

Data Import & Export

Global Platform Setup

Getting Started with Core Configuration

Manage Global Settings

Configure Channels

Managing Users, Roles & Access

Understanding Your Sample Data

PIM: Supplier Contracting

Managing Suppliers

Setup Locations

Managing Services

Configure Prices

Bulk Import Service Data

Manage Inventory

Promotion & Discount Setup

PIM: Tour & Package Design

Getting Started with Packages

Understanding Departure Types

Manage Package Pricing

Setup Package Content

Configure Package Defaulting

CRM Module

Customizing Kaptio Travel

Manage Account Record Types

Setup Trip & Itinerary Workflow

Manage Salesforce Features

CONNECT: Land & Air Connectivity

Getting Started with Connectivity

PNR Import Setup & Usage

Integrating Amadeus

Hotel Connectivity Setup & Usage

DOCS Module

Getting Started: Content

Managing Content & Media

Setup Document Stages

Setup Templates

Building Custom Content Components

Bulk Import Content Data

Using the Document Starter Kit

Using the ATOL Certificate Starter Kit

Personalizing Documents

Generating Documents

Customer Access to Documents

Email Setup & Usage

Advanced Sample Email Template

The generation of documents within Kaptio involves multiple steps to ensure that each document is tailored to meet your customer's needs and enhance their experience. Here's a guide to assist you in understanding this process:

How the Customer Receives and Acts on Itinerary Content

It's crucial to know how customers receive and engage with the content you provide them. Find more information on this here.

How to Create Itinerary Content

Creating effective itinerary content is the first step to generating meaningful documents. Find out how to create itinerary content here.

How to Publish Itinerary Content

Once your itinerary content is ready, the next step is to publish it. Learn about this process here.

How to Send Your Itinerary Content

If you're looking to send your itinerary content to specific customers, this guide here will be beneficial.

How to Send Itinerary Content using Bulk Operation

When you need to send itinerary content to a large number of recipients, Kaptio's bulk operation comes in handy. Learn how to use this function here.

How to Automate Document Generations using Kaptio Actions

Kaptio Actions are ways to automate Document Generation using Salesforce Flows. Learn more about Kaptio Actions here.


Understanding each step in the document generation process within Kaptio will help you create impactful and personalized communications for your customers.

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