Getting Started with Connectivity

Supplier Connectivity is managed through our Kaptio Connect middleware technology, which manages the connectivity to Connectivity Suppliers for real time availability and processing results, including pricing and associated business rules.

You will need your own commercial agreements with any Connectivity Supplier you wish to use, and it will be your responsibility to acquire the necessary credentials from the Suppliers before the service is activated.

You will need to prepare your org for Connectivity functionality to be enabled. This includes loading 3rd party credentials, setting up Accounts, Supplier mapping, and so on.

To do this, you should:

Work with your project team or Customer Success Manager to start the connectivity setup. You will need to to provide your org ID, test and/or production credentials and ask to enable the Live Inventory feature, specifying whether it is Hotels, Transfers, Activities or Flights.
Our technical teams will then enable the feature in our API systems (please note you have to be a pre-approved pilot customer to get this feature enabled). Once the support team has confirmed that the feature has been enabled on your org, you can continue with the next step of preparing your org.

Please note that 3rd Party Hotel connections work with our core Service Record Type of Accommodation. If you have a custom record type, it will not work

Next Up:

PNR Import Setup & Usage

Hotel Connectivity Setup & Usage