Get Started

Tailor-Made Itineraries

Tour & Cruise Itineraries

FIT Package Itineraries

Role Guides

Kaptio Admin

Supplier Contracting

Product Design/Build

Product Content

Training Manager

Data Experts

Developers

Kaptio Platform Architecture

Architecture Overview

Development Guidelines

Functional Decomposition

Platform FAQ

New to Salesforce?

Security & Compliance

Manage your Environments

Data Import & Export

Global Platform Setup

Getting Started with Core Configuration

Manage Global Settings

Configure Channels

Managing Users, Roles & Access

Understanding Your Sample Data

PIM: Supplier Contracting

Managing Suppliers

Setup Locations

Managing Services

Configure Prices

Bulk Import Service Data

Manage Inventory

Promotion & Discount Setup

PIM: Tour & Package Design

Getting Started with Packages

Understanding Departure Types

Manage Package Pricing

Setup Package Content

Configure Package Defaulting

CRM Module

Customizing Kaptio Travel

Manage Account Record Types

Setup Trip & Itinerary Workflow

Manage Salesforce Features

CONNECT: Land & Air Connectivity

Getting Started with Connectivity

PNR Import Setup & Usage

Integrating Amadeus

Hotel Connectivity Setup & Usage

DOCS Module

Getting Started: Content

Managing Content & Media

Setup Document Stages

Setup Templates

Building Custom Content Components

Bulk Import Content Data

Using the Document Starter Kit

Using the ATOL Certificate Starter Kit

Personalizing Documents

Generating Documents

Customer Access to Documents

Email Setup & Usage

Advanced Sample Email Template

Understanding and configuring these workflows will enable you to manage your travel operations seamlessly. Let's delve into the steps required to get you set up.

How to Configure Trip and Itinerary Settings

Start by configuring the trip and itinerary settings. This is where you set up the basic parameters for your travel products. You can learn how to do this here.

How to use Trip and Itinerary statuses and workflows

Next, familiarize yourself with the various trip and itinerary statuses and how to manage them within workflows. This will help you manage your travel operations more effectively. Learn more here.

How to Customise Cloning an Itinerary

Cloning an itinerary can save time when creating similar itineraries. Learn how to customize this process to suit your specific needs here.

How to Customise the Costings Layout

The costings layout provides an overview of the costs associated with a trip. Customizing it will help you see the details that matter most to you. Learn how to do this here.

How to Customize the Bookings Screen

The bookings screen is where you manage your customer bookings. Customize it to suit your business's unique needs here.

How to Create Person Account Setting Schemes

Creating person account setting schemes helps you manage how different account types interact with your system. Learn how to create these schemes here.

How to Create and Use PGI Schemes

PGI Schemes help manage the financial transactions associated with your trips. Learn how to create and use these schemes here.

How to Prepare Your Org for Price Breakdowns

Price breakdowns provide detailed costings for a trip. Preparing your organization for price breakdowns ensures you're ready to manage the financial aspects of your travel operations. Follow the guide here.


Understanding and implementing the trip and itinerary workflow is essential to successfully manage your travel operations. This guide should provide you with the necessary knowledge to do so. Happy onboarding!

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