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Tailor-Made Itineraries

Tour & Cruise Itineraries

FIT Package Itineraries

Role Guides

Kaptio Admin

Supplier Contracting

Product Design/Build

Product Content

Training Manager

Data Experts

Developers

Kaptio Platform Architecture

Architecture Overview

Development Guidelines

Functional Decomposition

Platform FAQ

New to Salesforce?

Security & Compliance

Manage your Environments

Data Import & Export

Global Platform Setup

Getting Started with Core Configuration

Manage Global Settings

Configure Channels

Managing Users, Roles & Access

Understanding Your Sample Data

PIM: Supplier Contracting

Managing Suppliers

Setup Locations

Managing Services

Configure Prices

Bulk Import Service Data

Manage Inventory

Promotion & Discount Setup

PIM: Tour & Package Design

Getting Started with Packages

Understanding Departure Types

Manage Package Pricing

Setup Package Content

Configure Package Defaulting

CRM Module

Customizing Kaptio Travel

Manage Account Record Types

Setup Trip & Itinerary Workflow

Manage Salesforce Features

CONNECT: Land & Air Connectivity

Getting Started with Connectivity

PNR Import Setup & Usage

Integrating Amadeus

Hotel Connectivity Setup & Usage

DOCS Module

Getting Started: Content

Managing Content & Media

Setup Document Stages

Setup Templates

Building Custom Content Components

Bulk Import Content Data

Using the Document Starter Kit

Using the ATOL Certificate Starter Kit

Personalizing Documents

Generating Documents

Customer Access to Documents

Email Setup & Usage

Advanced Sample Email Template

Introduction

Travel Agencies that operate flight within the UK are required to provide ATOL certificates to their customers in order to fulfil CAA regulations.

Kaptio has provided a starter kit that provides a generic PDF ATOL Certificate document and logic to generate a certificate for each combination of passengers needed within an Itinerary. Please see the example document below for a case of two couples sharing one flight but then having separate flights within one itinerary.

Example ATOL Certificate.pdf

Installation

The starter kit is an unlocked package, which means you’ll have access to modify the code once installed.

Version Description Published Date Installation link
1.0 ATOL Certificate with sorting by passenger groups November 15, 2022 https://login.salesforce.com/packaging/installPackage.apexp?p0=04t7Q0000005eL0QAI

Please note: Kaptio will never update the starter kit on a customer environment without a request from the customer. The kit will be continously updated but these updates will not be pushed out automatically. Due to this, the description in this document may differ from your version.

General Business Flow

The current version of the ATOL Certificate Starter Kit does not come with any workflows out of the box to define when an ATOL document is to be generated or how it should be delivered.

The only pre-requisite for a ceritificate to be generated is that an Itinerary has flight. Within the code there are snippets available to narrow this scope but since this may be dependent on each customer’s setup, this is not applied by default.

It is assumed that when this starter kit has been installed, each customer will create their own process and business flows around when to generate a certificate and how to deliver it.

Recommended Use

Document Setup

The starter kit provides a Custom Metadata Type (CMT) object called “KTATOL Settings” and a single record for default settings. These will need to be configured before certificates can be issued.

In KTATOL Settings you can define the Company name and ATOL Number that will appear on the document, as well as defining which Channels the current CMT record should apply to by adding a comma separated list of Channel codes.

For example, the value “B2CUS, B2BUS, GTUS” would define the record applying to three channels with the channel code B2CUS, B2BUS and GTUS.

Please note: Leaving the channel field empty will apply the values of that record to all channels which don’t have a record that include their channel code. This can be useful if you only need one record.

Reviewing a Certificate

The simplest way to review a document is to set up a custom formula field with the following attributes and adding it to your Itinerary layouts where applicable:

Please note that this is an internal link, which customers cannot see without login access. If your process is to manually download and send these to your customers, this link will serve that purpose.

Making the certificate available externally