Get Started

Tailor-Made Itineraries

Tour & Cruise Itineraries

FIT Package Itineraries

Role Guides

Kaptio Admin

Supplier Contracting

Product Design/Build

Product Content

Training Manager

Data Experts

Developers

Kaptio Platform Architecture

Architecture Overview

Development Guidelines

Functional Decomposition

Platform FAQ

New to Salesforce?

Security & Compliance

Manage your Environments

Data Import & Export

Global Platform Setup

Getting Started with Core Configuration

Manage Global Settings

Configure Channels

Managing Users, Roles & Access

Understanding Your Sample Data

PIM: Supplier Contracting

Managing Suppliers

Setup Locations

Managing Services

Configure Prices

Bulk Import Service Data

Manage Inventory

Promotion & Discount Setup

PIM: Tour & Package Design

Getting Started with Packages

Understanding Departure Types

Manage Package Pricing

Setup Package Content

Configure Package Defaulting

CRM Module

Customizing Kaptio Travel

Manage Account Record Types

Setup Trip & Itinerary Workflow

Manage Salesforce Features

CONNECT: Land & Air Connectivity

Getting Started with Connectivity

PNR Import Setup & Usage

Integrating Amadeus

Hotel Connectivity Setup & Usage

DOCS Module

Getting Started: Content

Managing Content & Media

Setup Document Stages

Setup Templates

Building Custom Content Components

Bulk Import Content Data

Using the Document Starter Kit

Using the ATOL Certificate Starter Kit

Personalizing Documents

Generating Documents

Customer Access to Documents

Email Setup & Usage

Advanced Sample Email Template

CRS: Training Guides

Getting Started: Training

Training Reservation Teams

Training Finance Teams

PAY: Payment Gateway Integrations

Getting Started: Payments

Implementing Braintree/PayPal

Integrating Your Own Gateway

Data Migration

Guide to Booking Migration

Peripheral Integration Guides

Accounting Integration

Data Warehouse Integration

Website Integration

Training managers can capitalize on existing knowledge articles to design efficient training programs for finance users. These articles contain a wealth of information and procedural guidance that can be incorporated into training modules.

Here's how each article can be used in your training design, along with their respective links:

  1. How to Create and Assign Currency Books to a Business Unit: This can be used in a module teaching about handling currency-related tasks within the system. Trainers can create exercises where trainees create and assign currency books to hypothetical business units.
  2. How to Export Billback Invoices To An External Accounting System: This article could be used for a module on exporting financial data. Exercises can involve exporting example billback invoices to a mock external accounting system.
  3. How to Export Prepaid Invoices To An External Accounting System: Similar to the previous article, this can be incorporated in the module on data exportation. It could also be paired with the previous article in a session about different invoice types.
  4. How to Export Supplier Invoices to a CSV File: Trainers can use this article to help users understand how to generate supplier invoices and exporting them.
  5. How to Update Supplier Payment Rules on Itineraries (Force Recalculation): This article can be used in a module focused on handling and adjusting supplier payments.
  6. How to Create a Reseller Statement: This can form the basis for a module about reseller management. This article and the following ones can be grouped into a larger module about "Reseller Management".
  7. How to Create Reseller Agreements
  8. How to Prepare for Reseller Statements
  9. How to Send a Reseller Statement
  10. How to Use Reseller Statements
  11. How to Set up a Reseller Payment Schedule
  12. How to Create Supplier Agreements and Payment Rules: Use this for a module on supplier agreement and payment rule creation.

The remaining articles can be used to create a comprehensive module on handling supplier invoices:

  1. How to Create and Allocate Billback Supplier Invoices in a single Itinerary
  2. How to Create and Allocate Billback Supplier Invoices to Multiple Itineraries
  3. How to Create and Allocate Prepaid Supplier Invoices with a bulk operation
  4. How to Create and Allocate Self-bill Supplier Invoices with a bulk operation
  5. How to Create a Supplier Invoice with an Overcharge or Undercharge
  6. How to Use Supplier Invoices
  7. How to Process a Bulk Payment: Finally, use this article in a module focused on bulk payment processing.

These articles will act as both the content basis for your training sessions and as supplementary reading for trainees. By using them to structure your training program, you ensure that your program is robust and covers all necessary information in detail.